Support – Instant assistance when it matters

Support

We are your trusted partner

In practice, one thing matters most: reliable support that reacts quickly when it counts. That’s exactly what DILICO stands for. Our technical support is designed to identify, analyze, and resolve issues as quickly as possible — for all three of our core product lines: HCTS-50, CURR TEMP, and cell voltage.

Whether via remote access or on-site assistance, our experienced team is always ready to help with system failures, communication issues, or measurement deviations. We know our systems inside out and understand how to prevent downtime — or eliminate it swiftly when it occurs. We rely on clear communication channels, documented processes, and direct points of contact to ensure that you can depend on our systems even in the event of an error. Our goal is not just to deliver products, but to provide lasting, reliable solutions.

Customized and Hands-On Service

At DILICO, we understand “service” as a technological partnership. Our services go far beyond standard functionalities: we work with you to develop custom extensions and special features – whether in software, sensor technology, or test bench configuration.

 

A particular focus is on:

Customized adaptations of our software – e.g., specialized export formats, additional visualizations, or application-specific automations.

Specialized solutions in analytical measurement technology and data management for electrolysis and fuel cell systems.

Support during system commissioning – on-site or via online assistance – to ensure a smooth start-up of your systems.

Hands-on training for your team – tailored to your specific application and level of expertise.

Your contacts for the support

Philipp Kühne

DILICO CURR TEMP Technical Lead

Michael Wenske

DILICO cell voltage Technical Lead

Paul Joedecke

DILICO AI Vision Technical Lead

Ali Golmohammadi

DILICO HCTS-50 Technical Lead